Our Promise:

We guarantee that all products meet the specifications as stated on their Technical Data Sheets. Should you suspect a product does not meet these standards, we have a clear process to resolve the issue promptly.

How to Proceed:

1. Contact Us Immediately: Please contact your dedicated sales representative or email our Quality Support Team at quality.support@liolube.com

2. Provide Details: To expedite the process, please provide your Purchase Order (PO) number, the product name, and the batch number (found on the product packaging). A brief description of the issue and any supporting photos or videos are highly appreciated.

3. Analysis & Solution: Our technical team will promptly analyze the information. We may arrange for a sample to be returned for laboratory testing. We are committed to providing a clear analysis and a fair solution, which may include product replacement or a refund, in accordance with our warranty policy.

Our Promise:

Getting the best performance from our products is key. If you encounter any challenges during application or wish to optimize your process, our experts are here to help.

How to Proceed:

1. For immediate questions:  Contact your sales representative who can provide initial guidance or connect you with a specialist.

2. For in-depth technical inquiries:  Email our Technical Support Desk at tech.support@liolube.com. Our engineers will respond within 24 business hours to assist with troubleshooting, application best practices, and performance optimization.

3. On-Site Support:  For complex or critical issues, on-site technical support can be arranged by appointment.

Our Promise

We aim for a risk-free purchasing experience. Our return and refund policy is straightforward for products with confirmed manufacturing defects or quality issues.

How to Proceed:

1. Returns for confirmed quality issues are accepted within 7 days of receipt.

2. The process is initiated through your sales representative to ensure smooth handling.

3. Once the issue is verified by our technical team, a full refund or product replacement will be processed promptly.

For any after-sales inquiries, you have direct access to our support teams.

Quality Support: quality.support@liolube.com

Technical Support: tech.support@liolube.com

General Inquiries & Order Status: info@liolube.com

For real-time support, click the WhatsApp icon at the bottom right of your screen to chat with us directly